information for consumers
regarding free debt advice

It is important that as a consumer you receive impartial financial advice and assistance from authorised people, such as the free advice organisations listed below. Evolve staff are not able to provide you with financial advice.

If you need advice and are in an active insolvency, you should be able to contact your Trustee or Insolvency Practitioner.  If this is not possible, or you are not in an active insolvency or simply feel that you would benefit from free and impartial advice, then the organisations listed below will be better positioned to provide you with personal advice from trained staff. Please do not be discouraged from seeking free advice.

Citizens Advice
Full debt and consumer advice service. They have specialist caseworkers to deal with any type of debt, including repossessions and negotiation with creditors.

StepChange Debt Charity
A full debt help service that is available across the UK.

Call: 0800 138 1111

Opening Times:
Mon - Fri 8am to 8pm, Sat 8am to 4pm
Advice NI
A confidential and independent scheme in Northern Ireland. A Government-funded service which offers face-to-face advice in 29 locations.

Webchat service:
Call: 0800 028 1881
Text: ACTION to 81025

Opening Times: various
National Debtline
Provides free advice and resources to help people deal with their debts. Advice is available over the phone, online and via webchat.

Call: 0808 808 4000

Opening Times:
Mon - Fri 9am to 8pm, Sat 9.30am to 1pm
Debt Advice Foundation
A debt advice and education charity offering one-to-one advice.

Call: 0800 043 4050
Free debt advice and solutions for those in financial difficulty. Note that PayPlan is a for profit company, although the advice is free.

Call: 0800 280 2816

Opening Times:
Mon - Fri 8am to 8pm, Sat 9am to 3pm

Information correct as at 21/06/2019

specialist support

We aim to provide accessible services to our clients’ customers and are able to send letters in large print, braille and audio formats, if required.

Here at Evolve we pride ourselves on being able to provide a confidential service to our clients’ customers affected by ill health or having experienced a life changing event. Any sensitive information you provide will be treated confidentially. You can contact our Customer Support team on 0113 389 3938 and ask to speak to one of our specialists.

Lines are open Monday to Thursday, 9am to 5pm and Friday, 9am-4:30pm.

helpful signposts and information for consumers in vulnerable situations

It is important that as a consumer in a vulnerable situation, you receive helpful and impartial advice relevant to your personal circumstances. The organisations listed below cover issues, which consumers are commonly exposed to, offering help and assistance from skilled people covering a wide range of situations.
Citizens Advice
Provide free, confidential and impartial advice. Their goal is to help everyone find a way forward, whatever problem they face. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.

Turning Point
Turning Point is a large national charity helping people with drink, drug, mental health and learning disabilities. They provide services as well as a list of services in a given area.

Provides information and advocacy services for people with mental health problems. Frequently asked questions on both mental health and legal matters are available.

Call: 0300 123 3393
Text: 86463
Bereavement Advice Centre
Supports bereaved people on a range of practical issues via a single freephone number. It offers advice on all aspects of bereavement from registering the death and finding a funeral director through to probate, tax and benefit queries.

Call: 0800 634 9494
People contact Samaritans with all sorts of concerns. You could be going through something new or have been struggling to cope for some time, either way, Samaritans are here if you feel you need extra support.

Call: 116 123
Macmillan Cancer Support
If you or someone you know has been diagnosed with cancer, you’re not alone. Get information, advice and support and hear from other people who understand what you may be going through.

Call: 0808 808 0000

Information correct as at 21/06/2019
Carers UK:
Provides basic information about being a carer, as well as working to raise awareness and provide basic help for carers. Members get a magazine about caring.

Call: 0808 808 7777
Age UK:
Provides information and advice to older people and their carers, including over 40 in depth, full text factsheets and a similar number of reading lists from abuse to transport, and an extensive list of links to related web sites.

Call: 0800 678 1602

contact us

If you have a general query, would like further information or are unhappy with any aspect of the service which you have received please feel free to contact our Customer Support team who will be happy to assist. Their contact details will have been provided to you on any correspondence you have received from us or can be contacted using the details below: